Customer Care

Terms & Conditions

ACCOUNT AND REGISTRATION OBLIGATIONS

“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. lovetobag.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If lovetobag.com has reason to believe that there is likely to be a breach of security or misuse of the lovetobag.com Site, we may require you to change your password or we may suspend your account without any liability to lovetobag.com.

You also agree to:

1. Provide true, accurate, current and complete information about yourself in lovetobag.com registration form (such information being the “Registration Data”)
2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if lovetobag.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, lovetobag.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

PRICING INFORMATION:

While lovetobag.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. lovetobag.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, lovetobag.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, lovetobag.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and lovetobag.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that lovetobag.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to lovetobag.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

CANCELLATION BY Lovetobag.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

LINKS TO OTHER SITES

Our Site may contain links to third-party sites that are not owned or controlled by lovetobag.com.

lovetobag.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on lovetobag.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment on lovetobag.com. Your credit card information never reaches lovetobag.com, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or lovetobag.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. lovetobag.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

FRAUDULENT /DECLINED TRANSACTIONS

lovetobag.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently lovetobag.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

ELECTRONIC COMMUNICATIONS

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

YOU AGREE AND CONFIRM

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by lovetobag.com for redelivery shall be claimed from you.
2. That you will use the services provided by lovetobag.com, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
3. You will provide authentic and true information in all instances where such information is requested of you. lovetobag.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), lovetobag.com has the right in its sole discretion to reject the registration and debar you from using the Services of lovetobag.com and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

7. There might be delays in delivery even after the order was sent by us on time [for international orders]. This may happen due to delays from the courier company’s end or due to your local customs office. lovetobag.com will not be responsible for any such delays.

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

YOU MAY NOT USE THE SITE FOR ANY OF THE FOLLOWING PURPOSES:

1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3. Gaining unauthorized access to other computer systems.
4. Interfering with any other person’s use or enjoyment of the Site.
5. Breaching any applicable laws;
6. Interfering or disrupting networks or web sites connected to the Site.
7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Without limiting other remedies, we may, in our sole discretion, limit, suspend, or terminate our services and user accounts, prohibit access to our sites, services, applications, and tools, and their content, delay or remove hosted content, and take technical and legal steps to keep users from using our sites, services, applications, or tools, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a period of months, or to modify or discontinue lovetobag.com sites, services,

MODIFICATION OF TERMS & CONDITIONS OF SERVICE

lovetobag.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on lovetobag.com. You should regularly review the Terms & Conditions on lovetobag.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
lovetobag.com will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.

OBJECTIONABLE MATERIAL:

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, lovetobag.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

INDEMNITY

You agree to defend, indemnify and hold harmless lovetobag.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inaction, which may result in any loss or liability to lovetobag.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

TERMINATION

This User Agreement is effective unless and until terminated by either you or lovetobag.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. lovetobag.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to lovetobag.com. Upon any termination of the User Agreement by either you or lovetobag.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Micare’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

SITE SECURITY

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. lovetobag.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from lovetobag.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
For any further clarification of out Terms and Conditions, please write to us at info@lovetobag.com

Privacy Policy

lovetobag.com shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at lovetobag.com

By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.

lovetobag.com uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use “cookies” to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

SECURITY POLICY

All order information sent to lovetobag.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.

Return & Exchange Policy

We are happy to help but unable to process any returns, exchanges or refunds for any product purchased on or outside of Lovetobag.com<
Defective/Damaged Merchandise

While we strive to ensure that all of our products are carefully checked, a manufacturing defect may pass unnoticed in a rare case. In such a case, please email us (along with an image of the defective piece) as soon as you receive your order at info@lovetobag.com and we would be happy to replace the same. This is also applicable for instances where the piece has got damaged in transit or you receive an incorrect order. To avoid any damage in transit, we have specially designed our packaging to ensure that no pressure is applied onto the product.

Notes:

Minor variations from piece to piece are the prized characteristics of making every piece by hand. Our products contain Fabrics and leathers, which may have some natural irregularities. This is a natural feature, and will not be considered as a defect.

Colors: Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of products displayed on our website.

All returns/exchanges/refunds if any, will be at the discretion of Lovetobag.com

FAQ’s

Can I customize my order?

–       Match it to my outfit?

–       Have my piece Monogrammed?

Yes, we can do all of this. Please click on the Customization option and choose your option-upload your photos and our expert design and styling team will get in touch with you. Otherwise, please feel free to write to us at info@lovetobag.com or call us at +91 8961093392 (10am – 7:30pm IST)

Will my bag piece change colour over time?

All embellishments change colour slightly over time. To minimize this please store your piece in the Lovetobag dust bag. Please spot clean to remove stains. Please avoid continuous contact with delicate clothing and exposure to harsh chemicals such as perfumes. A slight change in color over time is the symbol that your Lovetobag is well used and loved.

Are the colors or products shown on the website accurate?

We ensure that all our products are photographed under standard lighting conditions so that the product image you see is as close as possible to the actual product. However, there may be minor color variations in the material/fabrics of the image you see on your monitor and the actual product.

Is your full collection available online?

Yes our full collection is available on our website.

Do you make bigger quantities for gifting?

Yes, of course. Please click on the Gifts option in the Shop section and choose from our gift range. These designs/prices are for 50 pc and above. You can also write to us at info@lovetobag.com or call us at +91 8961093392 (10am – 7:30pm IST) for any further query.

Where are you based?

We are based out of Kolkata, India .

There seems to be a problem processing my order. How do I proceed?

Please feel free to write to us at info@lovetobag.com or call us/text/Whatsapp at +91 8961093392 (10am – 7:30pm IST) and we will guide you through the process.

Do I need to be a member to shop on your site?

You should preferably register as a member to shop on Lovetobag.com . It helps us to know you and  your requirements better!

I’ve forgotten my password. What should I do?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our privacy policy in full.

Will my order reach me safely?

Each Lovetobag is carefully packed in a pouch bag and padded Lovetobag box to ensure that your piece reaches you safely. For any further queries please feel free to contact us.

Do you have cash on Delivery option?

Yes, we offer a Cash on Delivery option.

How do I track my order?

As soon as you place an order successfully, you will immediately receive a confirmation email from PayPal OR CcAvenue (our partner payment gateways) as a proof of payment. As soon as our Team receives and confirms the order within 24 hours, you will receive a tracking code, along with the website link on which will allow you to monitor the status of your shipment.

To keep track of your abandoned cart, simply log in to your profile from the top right-hand corner of the page and go to My Profile. Your order history will be listed below!

How long will it take for me to receive my product?

For all instock items, the orders will be shipped to you within a week. For backorders ,the orders will be shipped to you within 3 weeks. This timeline is merely indicative, our endeavor will be to get the order delivered to you as fast as possible. If we foresee any delays, our customer service team will update you about the same well in time.

Do you ship outside India?

Yes we do. Please switch to a foreign currency of your choice on the top right hand corner of our site, sign up/sign in and proceed. A PayPal button will appear at checkout, whereby you can pay via your PayPal account OR any debit or credit card of your choice (MasterCard, Visa, American Express and Discover supported).

Will I be asked to pay any extra international duties on my order?

International shipments sometimes may attract additional duties and taxes that may be levied on an order once it has reached the destination state or country. In all cases, the customer is liable to clear any such additional charges with the courier company in order to release the goods. Unfortunately, we are unable to state the exact amount of such charges at the time an order is placed since charges vary widely between states and countries. Do look into your home country’s import guidelines to refer to the same.

For any other query Please feel free to write to us at info@lovetobag.com or call/text/Whatsapp at +91 8961093392 (10am – 7:30pm IST)

Shipping & Handling

Domestic Shipping (within India)

All shipping within India is free of cost.

Instock orders are dispatched in 4 to 7 working days and backorders are dispatched within 3 weeks through a trusted courier service.

A tracking code will be provided in the confirmation email once the order has been dispatched.

Clickhere for a list of PIN Codes that we ship to, for cash on delivery (COD).

For CoD orders above Rs.20,000/-, the order may be split into multiple shipments

We can only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.

We cannot change the shipping address once the order has been placed. We aim to confirm all dispatched within 48 hours ofreceiving your order confirmation.

For all other queries, please e-mail us at info@lovetobag.om and we will be happy to help.

International Shipping

Note: International shipments sometimes may attract additional duties and taxes that may be levied on an order once it has reached the destination state or country. In all cases, the customer is liable to clear any such additional charges with the courier company in order to release the goods. Unfortunately, we are unable to state the exact amount of such charges at the time an order is placed since charges vary widely between states and countries.

Instock orders are dispatched in 4 to 7 working days and backorders are dispatched within 3 weeks through a trusted courier service.

A tracking code will be provided in the confirmation email once the order has been dispatched.

International shipping is charged on the volumetric weight of each order (displayed during checkout), irrespective of the location of the country.

Please note that our shipments are made door-to-door only so we are unable to deliver to a PO Box. The courier will attempt to deliver to your shipping address three times if you are unavailable. They will also get in touch with you on the phone or via e-mail, so please keep a look out for such correspondence.

We can only ship one order to one shipping address. If you wish to send multiple items to more than one address, please place one order per shipping address.

We cannot change the shipping address once the order has been placed. We aim to confirm all dispatched within 48 hours of receiving your order confirmation.

For all other queries, please e-mail us at info@lovetobag.om and we will be happy to help.

FORCE MAJEURE: Lovetobag shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control, including, but not limited to acts of god, terrorism, riots, etc.

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