1. To register, please click on the “My Account” icon located in the top right corner of our website.
2. Choose "Create an Account" and enter your phone number to generate an OTP.
3. Verify your phone number by entering the OTP received.
4. Provide your email address and password for the account.
5. Complete the "I am not a robot" verification.
6. Click "Submit" to finalise the registration process and successfully create your account.

It is not mandatory to register to shop on Lovetobag's website. However, by registering with us, you will receive exclusive benefits such as faster checkout, offers reserved for registered members, and personalised recommendations tailored to your preferences. Your registration helps us assist you better, providing attentive service and a seamless shopping experience.

To reset your Lovetobag password, click on the "Forgot Password" link located on the login page. An email will be sent to your registered email address with instructions on how to create a new password. Follow the link in the email to reset your password and regain access to your account.

Yes, at Lovetobag, we take the privacy and security of your personal information very seriously. We are committed to safeguarding your data and ensuring it remains confidential. Rest assured that we adhere to strict privacy policies and industry standards to protect your information from unauthorised access or disclosure. For more details, please refer to our Privacy Policy.

Placing an order on our Lovetobag website is safe and easy. Once you have found the item you want to purchase, click the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your payment details.

You may also place an order over the phone by contacting us at +91 9711516200.

Yes, our full handbag collection is available for purchase on our website.

Our team of stylists will be delighted to assist you in finding the perfect bag to match your outfit. Please contact us at info@lovetobag.com or call +91 8961093392 for assistance.

We offer a delightful personalisation service on selected products, allowing you to add a personal touch to your bag. We give our customers the option to decide between embroidered initials, a heartfelt quote, or both, to create a unique masterpiece that perfectly reflects their style. Explore our personalised bags page at www.lovetobag.com/personalisebags to discover the options available to craft your bespoke piece.

Absolutely! During the checkout process, you will have the option to include a personalised gift message. We will ensure that your thoughtful message accompanies your purchase.

To ensure the authenticity and quality of your Lovetobag purchase, kindly only purchase products from our official website or authorised retail partners. Please do not consider buying from other sources, as they may not offer genuine Lovetobag products. Our list of authorised retailers can be found at www.lovetobag.com/stockists.

If you wish to cancel or make changes to an existing order, please contact our customer support team. We will do our best to accommodate your request, but please note that changes or cancellations are subject to the order status and processing stage. We recommend reaching out to us promptly to discuss the options available for your specific order.

Once you place an order, you will get an order confirmation email stating that we have received your order. Full payment will be deducted from your account at the time of order placement unless you have chosen the cash-on-delivery option. If you do not receive an order confirmation, please check your spam or junk folder, or contact our customer support team for assistance.

At Lovetobag, we accept various payment methods to ensure a convenient and secure shopping experience. We currently accept credit cards, debit cards, and payments through Razorpay, a trusted and secure payment gateway. For customers in India, we also offer Cash on Delivery (COD).

It is safe to use your credit and debit card while making a purchase at Lovetobag. We prioritise the security of your transactions and follow strict measures to protect your data from unauthorised access or misuse. Our payment processing partners comply with industry standards to ensure the highest level of security for your payment information. You can shop with confidence knowing that your card details are well-protected.

The delivery time may vary based on your location and whether the product is "Ready to Ship" or "Made to Order." The estimated time for your package to arrive will be provided during the checkout process. Please be assured that we aim to dispatch your order promptly.

Once your order is dispatched, we will provide you with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

While our standard procedure is to dispatch orders for delivery, we understand that there may be special circumstances. If you have a specific request for order collection, please reach out to our dedicated team, and we'll do our best to accommodate your needs. 

We offer global delivery to our valued customers, shipping to various countries worldwide. To check if we deliver to your location, switch to the foreign currency of your choice by selecting it from the top right-hand corner of our website.

Please note that international shipments may incur additional duties and taxes upon reaching the destination country or state. These charges are the responsibility of the customer and must be settled with the courier company in order to receive their goods. Unfortunately, we cannot provide the exact amount of these charges at the time an order is placed since charges vary widely between states and countries. To obtain accurate information on these potential charges, we recommend referring to your home country's import guidelines.

To amend your delivery address, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that changes may not be possible once the order has been shipped.

If your order status shows delivered, but you have not received your package, please follow these steps:

1. Check with neighbours or family members who may have accepted the delivery on your behalf.
2. Verify the shipping address provided during the checkout process.
3. Contact the shipping carrier with your tracking number to inquire about the delivery status.
4. If you still cannot locate your package, please reach out to our customer support team for further assistance.

Lovetobag is committed to delivering products of exceptional craftsmanship. Since each item is meticulously handcrafted, most of them on a made-to-order basis, we do not accept returns or exchanges unless there is a defect or error on our part. If you encounter any issues with your order, such as receiving a damaged or incorrect item, kindly reach out to our customer support team within 2 days of receiving your products, and we will be more than happy to assist you in resolving the matter.

Since most of our bags are handcrafted on a made-to-order basis, we do not offer exchanges for different items. However, in the rare case of a defect or error on our part, we will be more than happy to replace the item with the same bag to ensure your satisfaction.

To learn how to care for your Lovetobag product, please visit our dedicated product care page at www.lovetobag.com/productcare.

We recommend storing your Lovetobag in the provided dust bag when not in use to protect it from dust and scratches, maintaining its quality.

How often you should clean and maintain your Lovetobag product depends on how frequently you use it and its exposure to the elements. As a general guideline, we recommend spot-cleaning your bag with a soft, damp cloth to remove stains or dirt. It's important to avoid using harsh chemicals or abrasive cleaners, as they may harm the material. For added protection, we encourage you to store your Lovetobag in the provided dust bag, as this can help preserve its quality and appearance. By taking these steps for proper care and maintenance, you'll be able to enjoy the beauty and longevity of your Lovetobag for many years to come.

If your Lovetobag product becomes stained or soiled, we recommend the following steps:

1. Spot-clean the affected area using a soft, damp cloth. Gently wipe off any stains or dirt to avoid causing damage.
2. Avoid the use of abrasive cleaners or harsh chemicals, as they may lead to discolouration or damage to the material.
3. Periodically inspect your bag for any signs of wear and tear to address any issues promptly and ensure the longevity of your Lovetobag.

Our bags are meticulously crafted with premium materials to retain their colours and vibrancy over an extended period. While we take great care to ensure lasting quality, it's important to note that some embellishments may experience slight colour changes with time. To help minimize this, we recommend the following:

1. Store your product in our provided dust bag when not in use.
2. Perform spot cleaning to remove any stains, if they occur.
3. Avoid exposing your bag to harsh chemicals, such as perfumes, as they may affect its colour over time.

By following these guidelines, you can help preserve the colour and appearance of your bag for an extended period.

At Lovetobag, we take great care to photograph all our products in a manner that provides you with an accurate representation of their appearance. We strive to ensure the closest possible match to assure you of the quality and craftsmanship of our products. However, please note that there may be minor colour variations between the image you see on your electronic device and the actual product due to differences in monitor settings. 

We do not offer cleaning services for our products. However, we have provided detailed care instructions to help you maintain the quality and appearance of your bag. You can find these instructions at www.lovetobag.com/productcare.

For product repairs, please reach out to our customer support team with details about the issue. While we will do our best to help, the possibility of repair may depend on the specific nature of the problem and the feasibility of the repair. Rest assured, our team will work closely with you to find the best solution for your Lovetobag product.

At Lovetobag, we take immense pride in offering a range of exceptional gifting services to enhance your special moments.

Our services encompass personalization options, allowing you to add initials and heartfelt quotes to your Lovetobag. We also provide bulk gifting services, ensuring beautifully presented and thoughtfully tailored gifts for your loved ones. Our curated gift catalogue provides a delightful selection of handcrafted accessories. We also offer custom invitations to add a touch of elegance to your event.

Whether it's a special celebration or a gesture to show your appreciation, Lovetobag's gifting services are designed to make every moment extraordinary.

Lovetobag takes pride in offering a delightful personalization service for our select products. With the option to add initials and a heartfelt quote, you can create a gift that evokes sentimentality. Craft a truly cherished and one-of-a-kind present that your loved ones will treasure for years to come.

At Lovetobag, we do not offer exchanges or returns for any products, including items that were gifted to you by a loved one. This policy is due to the made-to-order nature of our handcrafted bags, ensuring that each piece is unique and tailored to your preferences.

Yes, we do offer a gift catalogue. We have thoughtfully curated a collection of exquisite accessories for you to gift to your special someone. Explore our gift catalogue at www.lovetobag.com/giftcatalogue.

A Lovetobag gift card is a wonderful way to let your loved ones choose their perfect accessory. You can purchase a gift card on our website and have it sent directly to the recipient via email. Visit www.lovetobag/giftcard to purchase your gift card.

To redeem your Lovetobag e-gift card, enter the unique code provided in the email during checkout. The gift card value will be applied to your order, allowing you to enjoy a hassle-free and delightful shopping experience with us.

We take pride in offering special arrangements and personalised solutions to meet your unique gifting needs. Whether it's for corporate events, weddings, or any special occasion, our team is dedicated to providing exceptional service for your bulk orders.

For bulk orders, our minimum quantity requirement is 50 bags. If you require a smaller quantity or have any specific inquiries, please feel free to contact us at info@lovetobag.com or +91 8961093392.

Absolutely! We offer customization services that encompass embroidered initials, quotes, and personalised messages to make your gift truly memorable.

For inquiries regarding special discounts or incentives for bulk purchases, kindly get in touch with our customer support team. The details for potential benefits will be based on the quantity of pieces you're interested in, and our team will provide personalised information to assist you with your specific needs.

When it comes to placing a bulk order for gifting, the lead time will vary depending on the number of pieces you require. To ensure a smooth and timely process, we recommend reaching out to our customer support team. They will provide you with guidance on the ideal timeframe for your bulk order, taking into consideration the quantity and any customization requirements. Feel free to contact us, and we'll work together to make your gifting experience seamless.

Yes, we provide shipping services to multiple addresses. If you have a list of recipients for your bulk order, our team can assist you in arranging individual shipments to each address.

While our website and catalogue offers a wide range of handcrafted accessories, certain products may have limitations based on availability and production capacity. Our customer support team can guide you through the available options for your bulk order.

The process for placing a bulk order involves discussing your requirements with our customer support team, including quantity, customization details, and delivery preferences. Once the order is confirmed, we will handle your request and ensure a seamless gifting experience.

Lovetobag invitations are suitable for a wide range of events, including weddings, parties, birthdays,  corporate gatherings, and special celebrations.

There is no minimum quantity required for your order.

While customization is exclusively available for bags, we welcome you to send us your personal invitations, including details of the event. We will ensure to include them along with the bags in your order.

For information on discounts and special offers for invitations, please get in touch with our customer support team.

To ensure a timely and smooth process, we recommend reaching out to our customer support team for guidance on how far in advance you should place your order. They will provide assistance based on your specific requirements and the nature of the order.

Yes, you can include additional materials such as RSVP cards or other inserts, in your invitation order. Please discuss your requirements with our customer support team.